Warranty Policy

Solterra Technologies Pvt. Ltd. (“Solterra”) warrants that its products are manufactured to meet defined quality, safety, and performance standards under normal use and operating conditions.

This Warranty Policy outlines the scope, coverage, and process applicable to Solterra chargers.

SOLTERRA TECHNOLOGIES PRIVATE LIMITED

LIMITED WARRANTY POLICY FOR SOLTERRA CHARGERS

Version: 1.1 | Effective Date: 12 October 2026

This Limited Warranty Policy (“Policy”) sets out the warranty provided by Solterra Technologies Private Limited (“Solterra”, “we”, “us”, “our”) for eligible Solterra chargers (“Product”) purchased from Solterra or its authorised channels.

1. Definitions

• “Customer / You” means the original end-user purchaser of the Product, or a later owner of the Vehicle to whom the remaining Warranty Period has passed under Clause 2.2.
• “Single User” means one Customer using the Product for personal (non-commercial) purposes with the Vehicle only.
• “Vehicle” means the one vehicle the Product was supplied with.
• “Invoice” means the original purchase invoice/ tax invoice for the Product.
• “Warranty Period” has the meaning given in Clause 3.
• “Signed Warranty Terms” has the meaning given in Clause 3.3.
• “Warranty Claim” means a request made by you for warranty support under this Policy.
• “Warehouse Receipt” means the date on which the faulty Product is physically received at Solterra’s designated warehouse/service facility.

2. Scope and Applicability

2.1 This Policy applies only to Solterra chargers covered under the user manual warranty terms and sold for use by a Single User.
2.2 Transfer with the Vehicle only: This Policy is issued to the original end-user purchaser and stays with the Vehicle. If the Vehicle is sold, the remaining Warranty Period passes to the Vehicle’s new owner. The warranty does not transfer if the Product is sold or given away separately from the Vehicle.
2.3 Use of the Product with any other vehicle, or for commercial, fleet, rental, shared or battery-swapping purposes, is not covered by this Policy unless covered by Signed Warranty Terms.
2.4 This Policy applies only when the Product:

• is used in accordance with the applicable user manual and safety instructions; and
• retains its original identification labels/barcodes/seals in an untampered condition (see Clause 6.2).

3. Warranty Period

3.1 The Product is warranted for three (3) years from the date of Invoice OR 50,000 km, whichever occurs first (“Warranty Period”). The 50,000 km is as recorded on the odometer of the Vehicle. A transfer under Clause 2.2 does not restart or extend the Warranty Period.
3.2 Warranty support is not available for faults/issues reported outside the Warranty Period.

3.3 Where Solterra sells the Product and/or related services to an OEM/User pursuant to a written commercial arrangement (including a supply agreement, OEM agreement, master services agreement, purchase contract, statement of work, or any similar document), the exact warranty period and warranty terms must be mutually agreed and signed-off in writing between Solterra and such OEM/User (the “Signed Warranty Terms”). In the event of any conflict or inconsistency between the Signed Warranty Terms and this Policy, the Signed Warranty Terms shall prevail and supersede this Policy to the extent of such conflict or inconsistency.

4. What This Warranty Covers

During the Warranty Period, this Policy covers the Product against:

• manufacturing defects;
• hardware failure resulting in a non-operational charger / charger fault;
• transportation damage occurring during shipment from Solterra to the delivery location as per the Invoice (subject to Clause 7); and
• damages not caused by misuse or vandalism, subject to the exclusions in Clause 6.

5. Remedy Provided by Solterra

5.1 Primary Remedy (Replacement): Where root cause analysis (“RCA”) and verification of eligibility confirm the issue is covered under this Policy, Solterra will provide a replacement with a brand-new charger within 24–48 hours after Warehouse Receipt. If RCA needs longer, Solterra will tell you the expected date. The replacement charger is covered for the remainder of the original Warranty Period.
5.2 No On-Site Service: On-site repair or replacement is not provided.
5.3 Condition of Remedy: The remedy is conditional upon:

• successful RCA confirming the issue is covered;
• validation of Invoice / warranty status; and
• compliance with claim procedure in Clause 8.

5.4 Solterra may require return of the faulty Product and may retain it for analysis and quality records, except where prohibited by law.

6. What This Warranty Does Not Cover (Exclusions)

This Policy does not cover the Product, and the warranty will be void, if any of the following occur (each an “Exclusion”):

6.1 Cable / Plug / Wire Damage

• physical damage to input wire, output wire, or plug (for example cut, crushed, burnt or bent pins);
• input/output wire deliberately cut.

6.2 Unauthorised Opening / Tampering

• Product opened / taken apart by unauthorised personnel;
• seal, barcode, or label torn/damaged.

6.3 User/Operator-Caused Damage

• shell damaged by the user/operator;
• circuit board damaged by the user/operator;
• any damage resulting from incorrect or unsafe usage.

6.4 Electrical Surge / External Event

• surge damage to the charger.

6.5 Misuse / Vandalism

• damage caused by misuse, abuse, vandalism, negligence, unauthorised modification, or use contrary to the user manual, including its safety instructions (for example water exposure, extension cords, generator power, poor earthing or blocked vents);
• installation of a wall-mount Product by anyone other than a certified electrical installation practitioner.

If an Exclusion applies, Solterra may (at its discretion) offer paid service options, where feasible, but Solterra is not obligated to do so.

7. Transport Damage Reporting (Strict Timeline)

7.1 Any transportation damage occurring from Solterra to the delivery location (as per the Invoice) must be reported within five (5) working days from the date of receipt of material.
7.2 Reports made after this window may be rejected as ineligible for coverage.

8. How to Make a Warranty Claim (Procedure)

8.1 Initiate the claim by emailing Solterra support at service[at]solterratech.com with:

• Invoice copy (proof of purchase),
• Product details (model/serial/label information),
• Description of the issue, and
• Clear photographs/videos showing the fault and the Product labels (as applicable).

8.2 Return/Dispatch: You must follow Solterra’s instructions for dispatching the Product to the designated warehouse/service facility. Solterra’s service team will provide a return authorisation (RMA) number with these instructions.
8.3 Inspection & RCA: Solterra will inspect and conduct RCA to determine coverage.
8.4 Replacement Timeline: If approved, replacement will be processed as per Clause 5.

9. Limitation of Liability

9.1 To the maximum extent permitted by applicable law, Solterra shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of use, loss of business, or downtime arising out of or related to the Product or this Policy.
9.2 Solterra’s total aggregate liability under this Policy, whether in contract, tort, or otherwise, shall not exceed the amount paid for the Product as evidenced by the Invoice, unless applicable law requires a higher liability cap.
9.3 Nothing in this Policy limits liability that cannot be limited under applicable law.

10. Disclaimer of Other Warranties

Except for the express warranty stated in this Policy, and to the maximum extent permitted by applicable law, Solterra disclaims all other warranties, whether express, implied, or statutory, including implied warranties of merchantability and fitness for a particular purpose.
This Policy gives you specific legal rights, and you may also have other rights that vary under applicable law.

11. Governing Law and Jurisdiction

11.1 This Policy shall be governed by the laws of India.
11.2 Subject to Clause 10 and applicable consumer protection laws, disputes shall be subject to the jurisdiction of competent courts where Solterra has its registered office, unless otherwise mandated by law.

12. General Terms

12.1 Severability: If any provision is held invalid or unenforceable, the remaining provisions shall continue in full force.
12.2 No Waiver: Failure to enforce any provision is not a waiver of that provision.
12.3 Updates and Prevailing Version: Solterra may update this Policy for future sales to reflect product improvements, regulatory requirements, or operational changes. The version signed off with the OEM/User shall prevail. Where no signed-off version exists, Warranty Claims are assessed against the version of this Policy in force on the date of Invoice, unless applicable law requires otherwise.

13. Contact Details