At Solterra Technologies Pvt. Ltd. (“Solterra,” “we,” “our,” or “us”), we are committed to protecting your privacy and ensuring transparency about how we collect, process, and safeguard your information.
This Privacy Policy outlines how we manage personal and business data collected through our website, communications, and professional interactions.
By accessing our website or engaging with us, you agree to the terms outlined in this Privacy Policy.
- Introduction
Solterra Technologies is an Indian engineering and technology company focused on electric vehicle (EV) power systems, including onboard chargers, power modules, and control electronics.
Our commitment to reliability and innovation extends to how we handle your data — securely, lawfully, and responsibly.
This Privacy Policy explains:
- What data we collect
- How we use, share, and store it
- Your rights regarding your data
- How we ensure data security and compliance
- Information We Collect
We may collect data directly from you, automatically when you use our website, or indirectly through partners and service providers.
a. Information You Provide Directly
When you contact us through our website, email, or business channels, we may collect:
- Full name, designation, and company name
- Email address and phone number
- Country, city, or region
- Project or product requirements
- Inquiry details or feedback
- Files or documents voluntarily uploaded via forms
b. Information Collected Automatically
When you access our website, we may automatically collect:
- IP address and device identifiers
- Browser type, version, and operating system
- Date, time, and pages viewed
- Referring and exit URLs
- Cookies, web beacons, or pixel tags for analytics
c. Business or Transactional Data
For customers, suppliers, or OEM partners, we may collect:
- Company registration and tax details (PAN, GSTIN)
- Purchase orders, contracts, invoices, and delivery notes
- Payment and bank details (where applicable)
- Technical specifications, drawings, or documentation shared for collaboration
d. Recruitment and HR Data
If you apply for a position at Solterra, we may collect:
- Educational background and professional experience
- Resume or CV details
- References and certifications
- Interview feedback and evaluation data
- How We Use Your Information
We use your information solely for legitimate business purposes, including:
- Responding to product or partnership inquiries
- Managing business relationships with customers and suppliers
- Providing technical information, quotes, and support
- Executing and managing contracts or purchase orders
- Sending relevant product updates or company news (with consent)
- Conducting internal analysis to improve our website, services, and products
- Complying with legal, regulatory, or security obligations
We process only the data necessary for the intended purpose and retain it no longer than required.
4. Legal Basis for Data Processing
Our processing activities are grounded in the following legal bases (aligned with GDPR and Indian IT Act):
- Consent: When you voluntarily provide data for contact or marketing.
- Legitimate Interest: When processing supports business operations and product improvement.
- Contractual Obligation: When required to fulfill agreements, sales, or service requests.
- Legal Compliance: When necessary for tax, accounting, or statutory reporting.
5. Data Sharing and Disclosure
We may share your information only with:
- Internal Teams: Sales, engineering, manufacturing, and support departments to manage client relations.
- Trusted Service Providers: For website hosting, analytics, CRM tools, or communication services (under NDA).
- Business Partners / OEM Clients: When jointly executing technical or commercial projects.
- Regulatory or Legal Authorities: If disclosure is required by law or to protect our rights and assets.
We do not sell or trade your personal or business information for marketing purposes.
6. International Data Transfers
Solterra primarily processes data within India. However, in cases where third-party tools or cloud services operate globally, data may be transferred outside your country of origin.
We ensure all such transfers comply with applicable data protection laws and adequate safeguards, including contractual clauses or equivalent protections.
7. Data Retention
We retain information only for as long as required to fulfil the purposes outlined in this Policy:
- Customer and vendor data — retained for contractual and statutory periods
- Inquiries and support data — retained for 24 months
- Recruitment data — retained for 12 months post-application unless hired
- Analytics and cookies — retained per cookie expiration settings
After this period, data is securely deleted or anonymized.
8. Data Security
We use administrative, technical, and physical safeguards to protect information against loss, misuse, or unauthorized access. These include:
- Secure servers and firewalls
- Role-based access control (RBAC)
- Encryption for sensitive data in transit and at rest
- Regular audits, security testing, and employee confidentiality agreements
While we take all reasonable precautions, no system can be 100% secure. By using our site, you acknowledge these inherent risks.
9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your experience.
Cookies help us:
- Analyze website performance and visitor behavior
- Improve usability and functionality
- Remember user preferences (language, region)
You can manage or disable cookies in your browser settings.
Note that disabling cookies may limit some website functionality.
10. Your Rights and Choices
Depending on applicable law, you may have the right to:
- Access the personal data we hold about you
- Request corrections or updates to your information
- Withdraw consent for processing or marketing
- Request deletion (“right to be forgotten”)
- Restrict or object to data processing
- Lodge a complaint with a data protection authority
To exercise these rights, contact us at [email protected] with “Data Request” in the subject line.
11. Links to Third-Party Sites
Our website may contain links to third-party websites or social media platforms (e.g., LinkedIn, YouTube).
We are not responsible for the content or privacy practices of these external sites. Please review their respective policies before providing any information.
12. Children’s Privacy
Our website and services are directed at professionals and organizations.
We do not knowingly collect personal information from individuals under 18 years of age.
If such data is inadvertently collected, it will be promptly deleted upon notification.
13. Policy Updates
We may revise this Privacy Policy periodically to reflect changes in law, technology, or our operations.
All updates will be published on this page with a revised “Last Updated” date.
We encourage users to review this page periodically.
14. Contact Us
For questions, feedback, or requests related to this Privacy Policy, please contact:
Solterra Technologies Pvt. Ltd.
12/74, Pioneer Complex, Site-IV, Industrial Area, Sahibabad, Ghaziabad, Uttar Pradesh 201010
📧 Email: [email protected]
🌐 Website: www.solterratech.com
15. Jurisdiction and Governing Law
This Privacy Policy and any dispute arising from it shall be governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in Ghaziabad, Uttar Pradesh, India.