Support
Built to Perform. Supported to Last.
At Solterra Technologies, product reliability extends beyond design and manufacturing. Our support framework is structured to meet automotive-grade quality, safety, and lifecycle requirements, ensuring consistent performance across deployment environments.
We support OEMs, system integrators, and infrastructure operators through every phase — from integration to long-term operation.
How We Support You
Technical Assistance
Our engineering support team provides structured technical assistance for:
- Product selection and system compatibility
- Electrical, mechanical, and communication integration
- Compliance clarification and application guidance
- Troubleshooting and fault analysis
Support is delivered in accordance with documented procedures to ensure traceability, repeatability, and resolution efficiency.
Product Documentation
All Solterra products are supported by controlled documentation, including:
- Technical datasheets and specifications
- Installation and integration manuals
- Interface and communication references
- Safety, handling, and operational guidelines
Documentation is maintained under version control to support audits, validation, and long-term serviceability.
Service & RMA Support
Solterra products are backed by a defined warranty framework aligned with automotive and industrial practices.
- Clear warranty terms and coverage
- Structured RMA process with root-cause analysis
- Repair, replacement, or corrective action based on evaluation
All returns and corrective actions are tracked to support continuous product improvement.
Field & Deployment Support
For large deployments and OEM programs, Solterra offers structured support for:
- Pilot and pre-production validation
- Deployment readiness checks
- Performance monitoring and issue escalation
- Corrective and preventive action (CAPA) support
This ensures minimal downtime and predictable operational performance in real-world conditions.
Firmware & System Updates
Where applicable, Solterra provides controlled firmware and configuration updates to:
- Improve performance and reliability
- Enhance compatibility with evolving systems
- Address identified field issues
Updates follow defined validation and release procedures to maintain system integrity.
Compliance & Quality Commitment
Our support processes are aligned with automotive-quality and ISO-oriented frameworks, focusing on:
- Risk mitigation and functional safety awareness
- Traceability across products, batches, and service actions
- Continuous improvement through feedback and failure analysis
Support is treated as a critical extension of product quality — not an afterthought.
Contact Support
For technical support, documentation requests, or service inquiries:
Our team responds within defined timelines to ensure timely resolution and consistent service standards.