Structured Support for Reliable Operations
At Solterra Technologies, service and support are integral to product reliability and lifecycle performance. Our Service & RMA framework is designed to ensure timely resolution, technical clarity, and consistent quality across all deployments.
We support OEMs, system integrators, and infrastructure operators with structured service processes aligned with automotive and industrial best practices.
Service Support
Solterra provides technical service support to assist customers throughout the product lifecycle, including:
- Installation and commissioning support
- Performance diagnostics and troubleshooting
- Application-specific guidance and integration assistance
- Field issue analysis and corrective recommendations
Service requests are handled by experienced technical teams to ensure accurate assessment and efficient resolution.
RMA Process
Our Return Material Authorization (RMA) process follows a structured and traceable workflow to support effective issue resolution.
- Formal RMA initiation and tracking
- Technical evaluation and fault analysis
- Repair, replacement, or corrective action based on assessment
- Clear communication of findings and next steps
Each RMA is documented to ensure transparency, accountability, and continuous improvement.
Quality & Continuous Improvement
All service and RMA cases are reviewed as part of Solterra’s quality management process. Insights from field performance and root-cause analysis are used to enhance product design, testing, and manufacturing processes.
This approach ensures that lessons from the field directly contribute to improved reliability and long-term performance.
Contact Service Support
For service requests or RMA initiation, please contact:
Our team will respond within defined timelines to assist you effectively.